| At Last – A Place to Work
You all know what to do, you each know how to do your part, and you work together to make it happen for your customer and your business. Now you have a workspace that is private, everywhere, and always on. You may not be together, you may not have the same expertise, you each have a different job to do – but for your customer you can act as one, from a dedicated work place on a solid platform, where a service program becomes real.
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1. The right provider. Conexo is contractually and architecturally independent of the platform application, and selects the application and service provider with care, based on our knowledge of service team needs, and our extensive experience of business systems, collaborative environments, and emerging cloud and software-as-a-service choices.
More About This:
Conexo Functional Requirements for Platform Selection, Hosted Confluence Enterprise Wiki from Atlassian, Confluence is used by over 8/100 customers in 94 countries, About Atlassian
2. The right contract. Your month-to-month contract with Conexo gives all the benefits of the platform service, including enterprise-level operational security, technical support, at a low fixed per-user cost regardless of the number of users.
3. Secure content. All of your content in the Conexo Services Integration Space is compatible with MS Office, and can be captured by you, or transferred to MS Office documents and provided to you, should you exit the platform.
4. Application administration. Conexo works with you as the account administrator to help your space deliver to your goals, providing services templates, new user and site guides, and information about working together online for services excellence, coordinating with the application provider to keep the platform current and mapped to your needs.
5. Contingency planning. Your individual space content backup and recovery plan with Atlassian support is reviewed and approved by you and set up by Conexo. All other contingency planning is compliant with ITIL standards and standard industry practice at the enterprise level.
6. Interoperability and integration. Conexo Services Integration workspaces are compatible with MS Internet Explorer, Mozilla Firefox, and Apple Safari browsers, and mobile through cell phones with those browsers. Page content can embed MS Office content for online editing without downloading, offer MS Office and PDF content for viewing without downloading, and import / export content to MS Word.
7. IT resource requirements. Conexo Services Integration provides a solution to teams that must work on mission-critical commitments, meet compliance requirements, and achieve business objectives across applications, locations, organizations, and business, often spanning firewalls. By using an SAAS in a cloud architecture, it allows fast and easy launch to meet service program needs with little or no resource drain on current IT assets or technical resources. If the Services Integration workspaces grow to become strategically and operationally significant, IT can play an increasingly active role in administrative management of the application platform, and even at some point could decide to bring the workspace in-house, with their own instance of Atlassian’s open source software and no interruption of service to the end users.
8. Executive engagement. Every Conexo Integrated Services workspace has a business case and tracks the savings and growth from the teams who use it. The transparency and trustworthy information from the workspace gives managers confidence in services strategy and ability to execute. The workspaces also provide evidence of team and personal contribution and performance excellence for recognition and reward, enhancing morale and building trust across the service delivery chain.
9. Strategic alignment. Conexo Services Integration is designed for matrix organizations, customized to map to your internal function and operational goals, and also line-of-business strategy for target markets.
These key points are patterned after the “9 Keys to SaaS Strategy” in the article “Why You Need a SaaS Strategy”, Michael Biddick, InformationWeek , Jan. 16, 2010
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