Conexo Services Integration Program
Higher Quality, Faster Delivery, Better Odds
Increase the odds of great performance with a single workspace
for program execution across the service delivery chain.
Service Program teams must share performance data, judgment, and experience to better
anticipate resource requirements, evaluate policy, and consistently meet commitments
to the end customer and every step in between.
The Conexo Services Integration Program is a private enterprise-grade workspace
for the service delivery team, with participants across the chain.
Program set-up takes 2-4 weeks, with 2 workdays of each participant's time.
It delivers secure user access by need and role, customized pages immediate use,
reference materials, and practical hints and tips from other service planning and delivery teams.
At the end of the program, participants have 1 month of free workspace use,
and may opt to continue indefinitely at a low monthly fee per user.
|
| Work Together to Decrease Service Delivery Times
Consistent performance across the services delivery chain in fluid global markets requires experience, judgment, and collaboration between production and planning groups, often across cultural, time zone, and language barriers. Consistent service lead times are only maintained through constant communication across the delivery chain, and they deliver special pay back in speed and quality during service product launches, upgrades, and replacement.
Information is needed to:
· Coordinate and communicate to shorten delivery in terms of end customer delivery times (also called “lead time”, the time from customer order and resource commitment to delivery completion). This is evidence of the confidence that the end customer, and each supply chain buyer, can have in on-time service delivery. It helps to quantify the impact of delivery time variation in terms of the amount of additional resources that must be committed and on standby to generate revenue dollars or numbers of deliveries.
· Find and solve issues that may drive up service provider delivery times (lead time) at each step. That information is combined and used in time-to-market planning, resource procurement strategy, and supplier relations management throughout the service product life cycle.
· Predict and track resource needs at each step. This allows service vendors and suppliers across the delivery chain to build confidence in each other, and to separate real demand from the market from operational and communication problems that simply drive up resources needs to meet uncertainty and risk of late delivery . Easy, ongoing communication is proven to produce small, frequent adjustments and minimize sandbagging or hedging in an effort to make sure resource will be available.
|
|
