Mei Lin Fung, Chairman of the Institute for Services Excellence and CEO of Customers R Us, is officially appointed by China's Ministry of
Information Industry to a second 2-year term as overseas advisor to the
committee on CRM and Call Centers, to improve service performance in
China. She has addressed audiences in
Beijing, Shanghai, Singapore, Canada and the US. She is based in
Silicon Valley, California.
Mei Lin was an early pioneer in the CRM space, and was the business
analyst for the first integrated sales and marketing application,
envisioned by Tom Siebel at Oracle in 1988. Mei Lin spent 5 years at
Intel, primarily as a customer marketing engineer in the US
Distribution Sales Channel. This combination of Intel and Oracle has
given her an insider's view of the supply chain through to demand chain
connection in the technology industry.
Ms. Fung received her MS in Management - Finance from MIT and her BS
in Mathematics from the Australian National University.
Mei Lin Fung currently works with Oklahoma State University's Spears Business
School to offer certificate and performance management programs in
business-customer relations. She recently assisted communications firm
Avaya in developing an innovative public and private customer relations
partnership, honored with the American Society of Competitiveness'
Phillip B. Crosby Golden Medallion. Blog: www.customerthink.com/user/mei_lin_fung
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Dr. Cheemin Bo-Linn,
CEO, Peritus Partners, and Founder of The Agility Consortium is recognized as an innovative hi-tech leader and trusted advisor to small
and medium size clients and enterprises, has held senior leadership
roles at start-ups and global Fortune corporations. With a passionate
focus on customer advocacy, she continually leverages information
technology and consulting services to optimize the client's business
performance. Cheemin's thought leadership and her ability to create and
execute the winning strategy and build teams delivering significant
year-to-year revenue and profit growth, have earned her corporate and
industry recognition.
Currently,
Cheemin is CEO, Peritus Partners, and leads the Hi Tech, Green Tech,
and Emerging Markets practice. Prior, she was IBM's Vice- President
leading marketing, sales and consulting services teams. Cheemin has
also served at other Fortune companies as well as start-ups as CEO,
Chief Marketing executive, and other senior executive roles
responsible for strategy, operations, and alliances.
Cheemin
holds a Doctorate Degree in Administration/Management specializing in
the "Implementation of Computer-Based Management Information Systems
and Organizational Change" from Cheemin is also a Co-Founder of The
Agility Constortium, delivering innovative programs to Bay Area
companies that need a solid foundation for new solutions in emerging
global markets.
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